Refund policy

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<p>Last updated: {{ last_updated }}</p>
<p>Thank you for shopping at {{ shop_name }}. We want you to love your purchase, so please review our return and refund policy below.</p>
<h2>Returns</h2>
<p>We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.</p>
<p>To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, with the seal intact, and in its original packaging. You'll also need the receipt or proof of purchase.</p>
<p>To start a return, contact us at {{ email }}. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.</p>
<h2>Damages and Issues</h2>
<p>Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.</p>
<h2>Exceptions / Non-Returnable Items</h2>
<p>For health and hygiene reasons, opened or used skincare and personal care products cannot be returned unless they arrived damaged or defective. Sale items and gift cards are also non-returnable. Please contact us if you have questions about a specific item.</p>
<h2>Exchanges</h2>
<p>The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.</p>
<h2>European Union 14-Day Cooling-Off Period</h2>
<p>If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, unopened items must be in their original condition and packaging, with proof of purchase.</p>
<h2>Refunds</h2>
<p>We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.</p>
<p>If more than 15 business days have passed since we approved your return, please contact us at {{ email }}.</p>
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