FAQs
A few things we're asked most often. Can't find your answer? Email us or call +1 (703) 712-3196.
What makes GlowHaven's products different?
We don't carry everything — we carry what works. Every mask, serum, tool, and essential on GlowHaven is chosen for its formula and function first, not its packaging. If we wouldn't use it ourselves, it doesn't make the shelf.
How do I find the right product for my skin?
Start with what you're trying to solve — hydration, brightening, firmness, or general maintenance. Each product page lists the skin concerns it targets and how it's meant to be used. If you're still unsure, email us and we'll point you in the right direction.
Are your products safe for sensitive skin?
Most of our formulas are gentle enough for regular use, but everyone's skin reacts differently. We recommend patch-testing any new product on your inner arm for 24 hours before applying it to your face, especially with active ingredients like vitamin C or exfoliating acids.
How do I use skincare devices like LED masks and extractors safely?
Follow the usage guide on the product page for frequency and session length — more isn't better with devices. Discontinue use if you notice irritation, and avoid device use on broken or actively inflamed skin.
What's the difference between your mask types?
Clay and mud masks draw out impurities and suit oilier skin. Sheet and jelly masks are hydration-first and work for most skin types. Peel-off masks target texture and pore appearance. Product pages note which category each mask falls into.
Can I use multiple GlowHaven products together?
Yes — most of our masks, serums, and tools are designed to layer well together. As a general rule, apply thinnest to thickest (serum before mask), and introduce one new active ingredient at a time so you can track how your skin responds.
Do you offer bundles or gift sets?
Yes. Our Bundles collection includes curated sets like our Mask Discovery Set and multi-piece skincare kits, put together to take the guesswork out of building a routine.
How long does shipping take?
Orders are processed within 1–2 business days and typically arrive within 5–12 business days. You'll receive a confirmation email with tracking as soon as your order ships. Full details are on our Shipping & Returns page.
What is your return policy?
We offer a 30-day satisfaction guarantee on all products. If something isn't right, contact us and we'll walk you through the return.
How do I contact customer support?
Email support@glowhaven.org or call +1 (703) 712-3196. We respond to every message personally, usually within one business day.